FAQ – DIY MAKERS CLUB

DIY Makers Club is your little creative escape! ♡ A colorful world of handmade treasures, themed happy mail and creative inspiration. From lovingly handcrafted pieces to fun DIY ideas, it's all about sharing the joy of creativity and making everyday life a little more special.

Charm Club is our monthly happy mail subscription featuring a new handmade and hand-painted charm each month! ♡ Every edition has its own theme, story and matching paper goodies. Each charm is lovingly created by me, and we're excited to introduce more creative clubs in the future!

Every month brings a brand-new design inspired by flowers, seasons, places and little everyday moments. Each charm is hand-cut, shaped and painted by me, making every edition a unique little treasure to wear, collect or gift. ♡

Every charm is handmade and individually hand-painted, so slight variations in color, shape and tiny details are completely normal. That's what makes each piece one of a kind! ♡

Each monthly edition includes:

1 handmade and hand-painted charm
1 original story letter
1 themed postcard
1 matching sticker
1 themed snail-mail envelope

Your charm arrives finished and ready to enjoy — no crafting supplies needed! ♡

Simply browse our shop, choose your favorite handmade creations or monthly club, and add them to your cart. Then head to checkout to complete your order. ♡

Yes, absolutely! ♡ You can shop previous themed editions as one-time purchases, subject to availability. Subscriptions are completely optional and only apply to products that offer a subscription option.

Some of our products, like Charm Club, are available as monthly subscriptions. You'll pay when you first subscribe, and future payments will be collected automatically according to your subscription schedule.

Your first payment is taken at checkout. Subsequent subscription payments are scheduled for the 21st of each month, with your first renewal adjusted according to your signup date.

If you subscribe after the 20th cutoff, your first renewal is adjusted so you won’t be charged twice.

Of course! Feel free to add different products to your cart. Please note that items with different dispatch schedules may be shipped separately.

If you need to make a change, please contact us as soon as possible. We'll do our best to help, but changes may not always be possible once your order is being processed.

We ship to European countries, the USA, Canada, Australia, and New Zealand. Available shipping destinations are shown at checkout. If your country is not listed contact us we may be able to activate it for your (contact@diymakersclub.com)

Shipping for our monthly DIY Makers Club Mail Club is completely FREE! ♡

For other products, shipping costs may vary depending on your location and the available shipping options. You'll always see the final shipping cost at checkout before completing your purchase.

Shipping times depend on the product you've ordered.

For our monthly DIY Makers Club Mail Club, the following schedule applies:

Sign up or Order between the 1st and 20th: Your creative mailer will ship during the first week of the following month.
Sign up or Order between the 21st and the last day of the month: Your creative mailer will ship during the first week of the month after next.

For example: If you order on October 20th, your November edition will ship during the first week of November. If you order on October 21st, your December edition will ship during the first week of December.

This applies to both subscriptions and one-time purchases of our monthly mailers.

Other products may have different processing and shipping times. Any special shipping information will be mentioned on the product page. ♡

Delivery times vary depending on your location and the postal service. International orders may take a little longer to arrive, especially if customs processing is involved. European countries should receive their order usually within 10 working days. International shipment can take between 14 - 45 working days.

Some shipping options, such as our SNAIL MAIL (UNTRACKED) service, don't include tracking. If your chosen shipping method includes tracking, you'll receive the relevant details when your order is dispatched.

Depending on your country, international orders may be subject to import duties, taxes, or customs fees. Any applicable charges not collected at checkout may need to be paid upon delivery.

Oh no! ♡ If your order is taking longer than expected or arrived damaged, please get in touch with us and include your order number. We'll be happy to help you look into it. Contact us: contact@diymakersclub.com

You can manage your active subscriptions through your customer subscription portal. Depending on the available options, you can view upcoming orders, update your details, and make changes to your subscription.

You can request to cancel your subscription through your subscription portal. Please make sure to do so before your next payment is processed if you don't want another renewal.

If skipping or pausing is available for your subscription, you'll find these options in your subscription portal. Any changes should be made before the next scheduled payment.

Yes! You can update your shipping address for future subscription orders through your subscription portal. Please make sure to save your changes before your next order is processed.

You can securely update your payment information using the options available in your subscription account.