Shipping policy
Where we ship
DIY MAKERS CLUB ships from Germany.
We currently ship to the countries available during checkout. If your country can be selected at checkout, shipping is available to your destination.
Available destinations may change from time to time depending on postal restrictions and carrier availability.
Processing & Dispatch
Our mailers are prepared in small batches and many components are handmade, so orders are not necessarily dispatched immediately after purchase.
For regular in-stock products, the estimated processing time shown on the relevant product page applies.
One-Time Themed Editions
All one-time themed editions follow our monthly shipping schedule.
Order by the 20th of the month to have your mailer included in the next month’s shipment.
Orders placed from the 21st onward will be included in the shipment for the month after next.
For example:
September 21 – October 20 → November shipment
October 21 – November 20 → December shipment
One-time themed editions do not renew automatically.
Monthly Subscription
Our Monthly Charm Club follows the same monthly cutoff schedule.
Subscribe by the 20th of the month to receive your first surprise edition in the next month’s shipment.
Subscriptions started from the 21st onward will begin with the shipment for the month after next.
For example:
September 21 – October 20 → November edition
October 21 – November 20 → December edition
After your first mailer, your subscription will continue automatically each month until cancelled.
Delivery Times
We ship monthly orders at the beginning of each month.
The delivery times listed below begin from the date your order is dispatched, not from the date you place your order.
For example, if you order on October 10 for the November shipment, your order will be prepared and sent at the beginning of November. The estimated delivery time then starts from the date it is shipped.
Estimated delivery times:
Germany: approximately [3—4 business days]
European Union: approximately [10 business days]
Europe outside the EU: approximately [10-14 business days]
International: up to 3–4 weeks, depending on destination
Delivery times are estimates only and may be affected by postal delays, customs processing, public holidays, or other circumstances outside our reasonable control.
Tracking
Some DIY MAKERS CLUB orders may be sent using an untracked postal service (Snail Mail) particularly where this is the shipping method selected or stated at checkout.
If tracking is included with your shipping method, you will receive the available tracking information once your order has been dispatched. Please check the shipping information shown during checkout for the service available to your destination.
Customs, Duties & Import Taxes
Orders shipped outside the applicable customs territory may be subject to customs duties, import taxes, handling charges or other local fees. These charges are determined by the destination country and are not controlled by DIY MAKERS CLUB. Unless otherwise stated at checkout, any customs duties, import taxes or local handling fees are the responsibility of the recipient. Customs processing may also increase delivery times.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before placing your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error before your order has been dispatched, please contact us as soon as possible at contact@diymakersclub.com
We cannot guarantee that an address can be changed once an order has entered the fulfilment process.
If an order is returned to us because an incorrect or incomplete address was provided, we may ask you to cover the cost of reshipping the order.
My Order Has Not Arrived
Because international mail can occasionally take longer than expected, please allow the full estimated delivery period before contacting us.
If your order still has not arrived after the expected delivery window, please contact us through our contact form or at contact@diymakersclub.com with:
- your full name
- order number
- delivery address
We will review the order and help find an appropriate solution.
For untracked shipments, please note that we may not be able to determine the exact location of the envelope once it has entered the postal network.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective or you have received the wrong item, contact us as soon as possible at contact@diymakersclub.com
Please include your order number and, where helpful, photographs of the issue so that we can review it and arrange an appropriate solution.
Returned or Unclaimed Mail
If a parcel or mailer is returned to us because it was unclaimed, refused, or could not be delivered due to circumstances attributable to the recipient, additional postage may be required before we resend it. We will contact you if your order is returned to us.
Changes to Shipping Availability
Postal services, customs requirements and international shipping restrictions may change. We therefore reserve the right to temporarily suspend shipping to specific destinations or change the postal service used where reasonably necessary. This does not affect your statutory consumer rights.
Contact
If you have any questions about shipping or delivery, please contact us at:
DIY MAKERS CLUB
Email: contact@diymakersclub.com