Refund policy

Returns & Refunds

Returns

You have the right to return your order within 14 days of receiving it.

To start a return, please contact us at contact@diymakersclub.com

with your name and order number before sending anything back.

Returns should be sent to:

Postfach 11 12
48456 Schüttorf

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Returned items should be in their original condition. You may open your mailer to inspect the contents, but craft materials that have been painted, cut, glued, written on, sealed, assembled, or otherwise used may be subject to a deduction in the refund amount if their value has been reduced.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include your name, order number, and, where helpful, a photo of the issue so we can arrange a suitable solution.

Non-Returnable Items

Certain items may not be eligible for return where a statutory exception applies, for example products that have been made specifically to your individual requirements or clearly personalized for you.

This does not affect your rights if an item is faulty, damaged, or incorrect.

Exchanges

We do not offer direct exchanges.

If you would like a different item or edition, please return the original item according to the instructions above and place a new order separately.

Refunds

Once we receive and inspect your return, we will let you know when your refund has been processed.

Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

If an item has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.

Cancellations

If your order has not yet been fulfilled or shipped, please contact us as soon as possible if you would like to cancel it.

Once your order has already been shipped, it will need to be handled as a return.

EU Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please contact us clearly stating that you wish to withdraw from your purchase.

You must return the goods within 14 days of notifying us of your withdrawal.

Opening your mailer to inspect the contents does not automatically remove your right of withdrawal. However, you may be responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the cost of returning the order is the responsibility of the customer.

Contact

For any return or refund questions, please contact us at:

contact@diymakersclub.com